Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
Job SummaryAre you customer-focused and outgoing? Do you enjoy working with the public? Do you have a people-pleasing personality? If you answered yes to these questions, then Solar Refrigeration & Appliance Service, Inc. has a job for you! We are a Whirlpool Factory Certified Care company, and we are the largest appliance service company in Louisiana. This position is available in our Metairie, LA office. We are looking for top talent to assist our established Customer Service Team. We do require previous office experience. The ideal candidate will possess high attention to detail, a willingness to learn, and superior organization skills. Previous call center experience would be helpful, but not required.As a Customer Care Associate, you will be one of the main points of contact for many customers of Solar Refrigeration & Appliance Service, Inc. The Customer Care Associate will assist with providing the support needed to best fill our customers needs in a timely manner.Responsibilities and DutiesResponsibilities:Handling incoming calls and emails from customers, staff, manufacturers, and contractorsObtaining accurate customer information and preferences when scheduling service appointmentsUpdating customer status with manufacturers, contractors & customersCoordinate and manage schedules with customers and service personnelVerifying warranty coverage for customersCommunicating company processes in an approved manner of dialogueMaintaining friendly, reliable, and helpful customer interactionsQualifications and SkillsExcellent communication skills - written, verbal and listeningPeople-orientedDetail orientedProactive in problem solvingDedicated to customer serviceAble to learn computer functionsAbility to multi-taskAbility to effectively relate to a customerWillingness to go above and beyondHigh level of organizationTeam PlayerWillingness to learnDemonstrated customer service experienceMinimum one year customer service or call center experienceAvailable Monday-Friday 8:30-5:00PMBenefitsGroup Hospitalization & Prescription CoverageShort Term DisabilityLong Term DisabilityLife InsuranceGroup Retirement ProgramPaid HolidaysPaid LeaveJob Type: Full-timeSalary: $35,000-
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.