Location: all cities,KY, USA
**Customer Service Representative**
Customer Service Erlanger, Kentucky Department **Customer Service** Minimum Experience **Experienced** Compensation **16-18**
Arlinghaus Plumbing, Heating and Air Conditioning is a family-owned company committed to exceeding the expectations of our customers by providing the best quality solutions, products and services provided by highly trained and integrity like-minded individuals. If youre ready to be a part of an organization that is rapidly growing and making an impact on your future, we have the right opportunity for you! Multiple shifts available!
Main Objective
Book service appointments and do whatever is necessary to promote customer satisfaction.
Essential Duties and Responsibilities
* Convert incoming customer calls into booked service appointments.
* Deliver call scripts with empathy; be clear, compelling, and personable.
* Respond to customer requests, resolving issues and promoting the brand.
* Be professional and establish customer rapport, encouraging repeat business.
* Participate in training to boost booked calls and practice outbound calling.
* Adhere to the companys plan for resolving customer complaints quickly and favorably.
* Maintain and update customer database with complete and accurate information.
* Maintain 28 Touchpoints per hour minimum (20 phone 8 other source).
* Maintain 8+ texts per hour (Main focus is to be on the phone).
* Assist booking Opportunity Calls (At least 20 total per day minimum total goal divided by how many CSRs working that day).
* Assist in booking tune ups/inspection calls. (Goal changes per budget #/seasonality divided by how many CSRs are working that day).
* Ensure receiving at least 2 reviews a week from customers for exemplary service and going above and beyond to ensure top notch quality customer service and that the customer is taken care of and a Happy House.
* Special projects as assigned by manager such as Happy Calls.
Competencies for Success
* Develop a effective and efficient track record in customer service.
* Call center experience taking 120 calls per day.
* IT competent; good typist and proficient with phone systems.
* Highly organized with exceptional follow-through abilities.
* Strong verbal and written communications.
* Ability to build trust and demonstrate empathy.
* Personality that blends well with a fast-paced, goal-driven environment.
* Competitive individual contributor who also loves to win as a team.
* Highly motivated, flexible and great attitude on life.
Culture
* Dependably maintain excellent attendance and punctuality to adhere to work schedule.
* Carefully work to ensure adherence to safety and quality of work standards.
* Ability to work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
* Consistently live out company core values daily.
* Vibrant personality and good interaction within a diverse work force.
Whats In It For You
* Unmatched team support
* Friendly, upbeat work environment
* Competitive compensation & benefits
* Paid Vacation & PTO
* Company paid Short & Long Term Disability
* Company paid Group Life Insurance
* 401k with company match
Location Erlanger, Kentucky Department Customer Service Minimum Experience Experienced Compensation 16-18