Location: Bristol,RI, USA
Overview:
Mission:
Join our team as a Customer Service Representative and become the face of Superior. In this role, you will be instrumental in ensuring our customers receive exceptional service and support. You will handle inquiries, resolve issues, and provide valuable assistance, ensuring customer satisfaction with our products and services. Your friendly demeanor, problem-solving skills, and technical knowledge will be critical in maintaining positive customer relationships and promoting the growth of our business.
Key Responsibilities:
Customer Communication:
Troubleshooting and Issue Resolution:
Product and Service Knowledge:
Order Processing and Scheduling:
Customer Feedback and Satisfaction:
Sales and Upselling:
Documentation and Reporting:
Qualifications and Requirements:
Physical Requirements:
Your benefit package will include (everything except hourly pay begins after the 90-day probationary period is completed):
Health, dental, and vision Insurance are optional additional costs for all full-time employees after 90 days of employment.
Paid holidays
Accrued sick time: 1 hour for every 35 hours worked, up to 40 hours/year (sick time must be used, unused sick time cannot be redeemed for pay)
Vacation time: 40 hours per year after 1 year of employment
80 hours per year after 2 years of employment
120 hours per year after 5 years of employment
401K/ Roth 401K provided with an employer match of up to 4% of your pay after a 8% contribution.
Schedule Options:
7:00am to 3:30pm, Monday to Friday
Superior is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate. We encourage applications from all qualified individuals.