Glen Raven/Trivantage is recruiting for a customer care representative which is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This role has the opportunity for a hybrid work from home and in office schedule.Perks and Benefits
- Health, Dental and Vision Benefits
- Short Term & Long Term Disability
- 401 (k) Retirement Plan and Pension Plan
- Wellness Program
- Vacation & Holiday Pay
Responsibilities:
- Processes incoming customer orders via email, fax and phone in a timely and accurate manner
- Communicate with multiple distribution centers processing returns or making changes to orders
- Work closely with Supply Chain to provide customer with ETA's on backorders or special order items
- Provide customer call recordings to distribution center managers
- Works closely with the credit department to resolve disputed credit items
- Partners with the sales team to meet and exceed customer's service expectations
Education and Experience:
- Associates degree or equivalent education and related training
- 1 year of experience in customer service or related field with direct interaction with customer is preferred
- High attention to detail
- Excellent written and verbal communication skills
- Time Management
- Ability to work in a team environment
- Excellent computer skills - Excel, Microsoft Office
Why Glen Raven: Working at Glen Raven allows you to be part of a hard-working team proud to weave connections worldwide with some of the most trusted brands in textiles like Sunbrella®. Every day, we strive for and welcome diverse voices, solutions-driven ideas and innovative opportunities for continued growth throughout the company. We work toward a shared success while lifting each other up on the job and in our communities. Together, we keep the world spinning. Join our team. Connect people and drive innovation beyond the boundaries of Glen Raven Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Glen Raven provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ...@glenraven.com or 336-###-####. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)