Customer Service Representative
: Job Details :

MATJP00003275 Customer Service Representative Location : 636 Girard Avenue East Aurora, NY 14052 Pay rate : $21 2 Positions 09/16/2024 to 12/22/2024This is a temporary position that will last approximately 3- 7 months or less This is not a temporary to permanent role currently. Description: Job Title: Key Account Coordinator – Global Supply Chain YOUR IMPACT: The Customer Service Team functions as an integral part of the Mattel global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment This is a temporary position that will last approximately 7 months or less This is not a temporary to permanent role currently. DESCRIPTION: • Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications. • Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments. • Enter and maintain accurate pricing and toy specifications. • Establish and maintain system code files and customer profiles. • Maintain proper Dating Terms and Promotional Programs on all purchase orders. • Perform the on-line stock commitment process. • Research and resolve domestic and direct import order and shipment problems. • Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement. • Coordinate and monitor the shipment of allocated items. • Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling and forecasting. • Maximize order fill rates to assigned accounts. • Initiate changes or cancellations of orders to avoid shipping problems. • Work closely with Distribution Centers to ensure timely shipment of Purchase Orders. • Some overtime required. EXPERIENCE, EDUCATION & SKILLS, YOU HAVE: • Accountability to take personal ownership for delivering and exceeding your commitments You hold yourself, team, and partners to the highest standard for performance necessary to achieve results. • Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment. • Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers You thrive on winning for Mattel! • Knowledge of order processing. • Exceptional interpersonal and communication skills Ability to achieve results through communications within a worldwide network of markets and sources. • Excellent analytical skills Must be able to predict/diagnose problems and identify solutions. • Ability to work with minimum supervision and independently prioritize work without missing critical deadlines. • Demonstrated ability to effectively manage multiple projects in a dynamic environment. • Computer proficiency in Microsoft Word and Excel. • Mature judgment and strong organizational skills. • Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices. • Thorough understanding of FP credit requirements, dating terms and promotional programs. • Exemplary attendance and job performance. QUALIFICATIONS: • Associate's degree in business or equivalent experience. • Experience in Customer Service or related field. #TB_EN