Customer Service Representative Be the reason our customer's leave with a smile! As an Automotive Customer Service Representative at Renn Kirby Auto Group, you will be responsible for providing exceptional customer service experiences. This role requires strong communication skills and a friendly, professional demeanor. Responsibilities:
- Manage and respond to customer inquiries in a timely and professional manner
- Assist customers with vehicle-related questions, concerns, and requests
- Provide accurate and detailed information about products, services, and promotions
- Resolve customer complaints and issues with empathy, patience, and efficiency
- Maintain customer records and documentation accurately and securely
- Collaborate with other team members to ensure seamless customer experiences
Requirements:
- Prior experience in customer service or a related field preferred
- Knowledge of automotive industry and vehicles
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficient computer skills
Benefits: - Competitive compensation package - Health, dental, and vision insurance options - Retirement savings plan - Paid time off and holidays - Employee discounts - Opportunities for career growth and development About the Company: Renn Kirby Auto Group is a reputable automotive dealership located in Gettysburg, Pennsylvania. We specialize in offering a wide selection of quality vehicles and exceptional customer service. Our team is dedicated to providing a positive and enjoyable car buying and service experience for our customers. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.