Location: Chattanooga,TN, USA
Insight Global is seeking a Customer Service Representative to join their healthcare client in Chattanooga, Tennessee. This individual will be responsible for handling clinic customer service functions related to billing, reimbursement, patient advocacy, and insurance claims. This role involves acting as a liaison between clinics and the Revenue Cycle team, addressing billing-related questions, and providing feedback and training to clinic staff. Key responsibilities include responding to inquiries, explaining billing issues, identifying and resolving complex issues, and maintaining accurate documentation. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience High School Diploma or GED Equivalent 1-2 Years of Customer Service Experience Basic knowledge of clinic operations, patient registration, medical billing, or health insurance Nice to Have Skills & Experience Experience working in a Revenue Cycle or Healthcare Administration support role Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.