Location: Pittsburgh,PA, USA
Customer Service Representative page is loaded **Customer Service Representative**
**Customer Service Representative**
locationsPittsburgh, Pennsylvania, USA time typeFull time posted onPosted 6 Days Ago job requisition idR-1763 **Build a meaningful career**
At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to peoples lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Customer Service Representative
US Administrative Solutions
Full Time
The Customer Service Representative demonstrates detailed knowledge of the clients benefit plans to ensure the maximum level of service when assisting with enrollments and other inquiries.
This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. The position requires the ability to work independently and in a team environment.**Responsibilities:**
* Respond to participant inquiries regarding benefits that their Company offers to their employees
* Assist participant with enrolling in their employer benefits
* Ensure all communications and transactions with the call center are properly documented in appropriate systems
* Perform research as needed to respond to complex participant inquiries Strong customer service skills
* Attention to detail is critical
* Identify trends and escalate appropriately
* Must be able to use multiple systems while communicating effectively over the phone
**Technical Skills:**
* Strong PC skills ability to navigate several applications at once
* Excel, Word
**Professional Skills:**
* Strong Communication written and verbal
* Active listening
* Procedure documentation
* Sense of urgency
* Problem solving
**Education:**
* College degree preferred
* Customer service experience preferred
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.
LifeWorks is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.
**Fulfilling work that matters**
LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.
**A place to experience more**
Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded.
**Talented people who care**
Coming to work each day is an opportunity. Its a chance for you to work with smart, and driven people whose passion for their work matches your own.
**Work that matters**
Make a difference in the lives of our clients and their employees every day by providing meaningful solutions that help people and businesses perform at their best.
At LifeWorks, we offer more than great jobs, we provide career opportunities to make meaningful contributions to peoples lives. The extraordinary expertise of a 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. We work every day to optimize the health and productivity of people the heart of every successful organization. **By improving lives, we improve business**. Our approach spans services in employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement consulting, actuarial and investment services. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces in over 160 countries. LifeWorks is a publicly traded company on the Toronto Stock Exchange (TSX : LWRK ).
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