Customer Service Representative
: Job Details :

We currently have openings in our Customer Service Dept. to respond to member and provider inquiries regarding all aspects of business, including claims, in a professional, timely, accurate and caring manner while consistently meeting all guidelines. Our team works together like a family and we wantto find the right people to help get us to the next level.Our Ideal Candidates Will Possess The Majority Of The Following:- Good attitude. (ex. Optimistic, friendly and takes on challenges without their mood turning sour.)- Strong work ethic. (ex. Great attendance, eagar to learn, and on time.)- Great customer service. (ex. Treats every customer will a positive attitude and care.)- Good at taking directions. (ex. Performs tasks exactly as instructed.)- Takes pride in their work. (ex. Doesn't leave any loose ends, is thorough and follows up as needed.)- Great attention to detail. (ex. Reviews his/her own work, notices any errors and corrects them immediately.)Job Requirements:- Should have intermediate experience in Microsoft Word, Excel.- Must have excellent oral and/or written communication skills.- Must be willing to learn new tasks and to tackle projects as assigned.-Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma.-Good time management skills and an ability to work independently are desirable.-Must be comfortable interacting in small groups.-A friendly, personable and professional demeanor is required.Skills or Special Abilities:Must demonstrate ability to type 20 wpm with a maximum of 3 errors. Must be able to demonstrate a working knowledge of personal computers and other standard office equipment. Must have knowledge of billing. Must demonstrate a positive demeanor, good verbal and written communication skills, and be professional in both appearance and approach. Must be able to communicate effectively with customers, partners, and other staff. Must be able to solve problems within the guidelines of established policies and procedures. Basic accounting and business terminology knowledge preferred.• Ability to define problems, collect data, establish facts and draw valid conclusions.• Ability to read, analyze, and interpret verbal and written instructions.• Ability to effectively present information and respond to questions from members.RESPONSIBILITIES: -Identify and schedule the necessary resources needed to properly address customer's needs.-Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.-Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements.-Makes decisions that are consistent with the concept of a win-win-win for members and associates.-Records, investigates and resolves member complaints-Assists in the education of new members and in the re-education of existing members regarding business plan procedures.-Responds to member, provider and other inquiries via telephone/written correspondence while meeting all corporate guidelines and performance standards.THIS JOB OFFERS:Competitive salary.Outstanding benefits package (incl. medical, dental, life insurance)401(k) plan with matching company contributionExcellent holiday/vacation plans.Tuition Reimbursement Program.Employee Referral Bonus Program.Ongoing professional development training.State-of-the-art office products.We know the job market is difficult, but if you do not truly possess most of the above mentioned qualities and qualifications, it will come to light eventually. Please consider that before applying.PLEASE submit your resume in Word format.***All resumes should be accompanied by a job application letter in email stating the following in order to be considered for this position.**If any of the requirements below are not included, your resume will not be considered. Thank you.** -Applicant's contact information. (Name, phone number, e-mail etc.) -Salary requirements. -A brief description of what you can contribute to a potential employer.We are Proud to be an Equal Opportunity Employer M/F/V/D Committed to Affirmative Action.