Description Colson Group is the largest manufacturer of caster and wheel products in the world. The brands of Colson Group have been technological leaders in caster innovation for over 350 combined years. This drive has led to some of the most trusted, advanced, and highest-quality mobility solutions available in the world today. Colson Group's unique and proprietary global footprint provides available services and capabilities unmatched by any other manufacturer. Colson Group is seeking a Customer Service Representative to join our growing team. The CSR position will be responsible for daily management of all customer inquiries, primarily focused on a territory with a set group of accounts. Primary daily tasks will include, but not be limited to: providing customers their order status, customer email inquiries, order changes, order checking, backup for ISR's, backup for phone coverage. Need to effectively and efficiently communicate with customers and the sales team regarding opportunities, orders, RMA's and other customer inquiries/issues. Essential Job Functions
- Communicate with customers concerning prices, special applications, returns, shipping dates, anticipated delays, and any additional customer needs.
- Call customers when necessary to advise shipments delay and/or information necessary to process orders.
- Make changes to or cancel orders/backorders and follow up on orders to ensure delivery by specified dates.
- Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).
- Provide price & delivery estimates to customers.
- Immediate response to customers.
- High organization ability & regimen for follow up of open issues.
- Work within a territory as team member.
- Maintain customer master file.
- Handle customers in a professional manner.
- Obtain customer feedback information.
- Capability to Receive and enter phone/e-mail/fax orders.
- Identify new and better ways to improve efficiency & accuracy.
- Perform other related duties as required and assigned.
- Work as a team with team members at all locations.
- Abides by all established organizational policies, rules, and regulations.
- Performs other related duties and projects as assigned.
RequirementsKnowledge
- High school diploma (required)
- Associate degree (preferred)
Experience
- 3 years' experience in an internal sales consultant role.
- 3 years' experience in a teaching/training role.
- Similar industry experience
- Salesforce experience
- ERP system experience
Skills
- Strong interpersonal communication skills.
- High attention to detail.
- PC Skills.
- Ability to handle multiple requests and provide a rapid response.
- Ability to work in a fast-paced team-based environment.
- Ability to travel to multiple locations.
- Ability to read and interpret product catalogs and procedure manuals.
Note* Every effort has been made to identify the essential functions of this position. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. This position is a safety-sensitive position. The position requires operating or working around heavy equipment, which if performed while under the influence of drugs (including marijuana) or alcohol could result in errors in judgment, inattentiveness or diminished coordination, dexterity or composure that could in turn result in mistakes that would endanger the health and safety of you and others.