Customer Service Representative
: Job Details :

Role: Customer Service Representative

Location: Springfield, MO(Hybrid 2 days/Week Onsite)

Duration: 12+ Months Contract

PREFERRED TITLE: Sanctions Compliance Support

Strong critical thinking skills, creative problem solving, detail oriented, adaptability.

Candidate must be onsite at Springfield 2 locations, 2 days a week in office minimum. Wednesday onsite is required, 2nd day can be chosen by contractor.

Is there anything that will automatically disqualify an individual?

No, banking experience or operations experience preferred but not required.

Once candidate is hired, please see the below.

Training: M-F, 8:00 AM- 5:00 PM, and this will last for the first 4 weeks on assignment. There is no expectation of flexibility for hybrid during training in general, though the trainer may choose to have the class work from home once or twice during that period to test system access, but that is at the trainer's discretion and would be a set day for the whole class.

On the schedule after training:

• Contractor's shift will be 11:00am -8:00PM.
• Contractor will either work Sunday-Thurs or Tues-Sat.

For future offers we will just alternate the schedules between contractors.

• Wednesday plus at least one other day must be worked in office.
• One week per quarter everyone is required to work from the office 100%
• There is not currently a possibility for an earlier shift for the contract roles but would be a potential option for anyone who ended up being converted to FTE later.

Please list 3-4 functional activities the resource should be capable of

• Collaboration should be comfortable communicating with other teams/departments and external clients and customers.
• Analysis, self-motivator with an eye for detail and ability to interpret complex information.
• Forward thinking approach as sanctions is an ever-evolving department
• Capable of articulating ideas and thought processes through documentation

What technical skills will successful candidates possess?

• Proficiency in standard office applications like Word, PowerPoint, and Outlook.
• Ability to extract meaningful insights, identify patterns, and make informed decisions based on a limited amount of information
• Willingness to learn how to conduct regulatory research using available tools and resources.

Is there any industry specific experience that would separate one candidate from another?

Customer Service, Banking, Financial, account experience