Customer Service Representative
: Job Details :

We have an awesome opportunity with an award-winning company that has been creating hands-on science education tools. We are hiring an experienced Customer Service Representative in a Temp to Hire role. Opportunity to grow, family-oriented company that knows how to have fun and work hard, enjoy all the perks from day one. Apply Now, hiring immediately!

LOCATION: Roseville, CA

SALARY: $23/Hr.

SCHEDULE: Mon Thurs.: 7 am 3:30 pm & Fri: 7 am 2:00 pm

INDUSTRY: Manufacturing

THE ROLE

The Customer Service Representative II role will support all international customers and CSR functions in a positive environment.

PRIMARY RESPONSIBILITIES

• Respond to customer inquiries regarding pricing, order status, and product availability
• Handle customer returns or exchanges and facilitate the processing of warranty claims and repairs
• Enters orders and quotes received by telephone, email, fax, and web using QAD and provide pricing
• Review orders for pricing, part numbers, and descriptions per stand catalog list
• Contacts customers to confirm purchase orders or credit card discrepancies, ship dates, price quotes, and related questions

SKILLS AND MUST-HAVES

• 3 years plus of recent call center or similar type of environment
• Experience in preparing export orders and documentation
• Knowledge understanding export regulations and letters of credit
• Understanding supporting a sales environment, and experience understanding how to use a (CRM) Customer Relationship Management system
• Strong organizational skills and excellent verbal and written skills
• Intermediate levels of MS Office: Word, Excel, Outlook
• Data Entry skills of 9,000 10,000 KPH
• MRP or ERP experience in a manufacturing environment
• Must pass a drug and background check

Diversity, Equity, and Inclusion Statement

Resource Staffing Group is proud to be an equal-opportunity employer. We strive to reach diverse talent that represents the communities we serve and are committed to promoting inclusive work environments free from discrimination, harassment, and intolerance. Come join a team where individuality is valued and supported. All qualified applicants are strongly encouraged to apply.

This position is offered through Resource Staffing Group. When applying through resourcestaff.com, please click Online Application and select the Sacramento Branch.