Job Type Full-time Description Join Our Team Customer Service RepresentativeWho is Kee Safety Inc? Separating People from Hazards is our life's work. Kee Safety, Inc. is the North American business operation of Kee Safety, Ltd. in the United Kingdom. We maintain a strong sales presence here in the USA with our manufacturing and warehouse center headquartered in Buffalo, New York. Kee Safety is the leading global supplier of safety systems and solutions. When you join the Kee Team, you are not only aligning yourself with the leading safety and fall prevention experts in North America but with people who are passionate about fall prevention, safety, and who care about their company and its customers. At Kee Safety, we are always looking for driven, talented individuals to join our team and contribute to our mission of providing innovative safety solutions. Our company culture is built on collaboration, diversity, and a commitment to excellence, and we are proud to offer a range of exciting career opportunities in engineering, sales, marketing, operations, and more. If you're ready to take the next step in your career and make a meaningful impact in the safety industry, we invite you to apply and become a part of our team. What Can We Offer You? We are proud of our culture. We believe in our employees and understand that when they are engaged and happy - they will thrive and our business will grow. Our corporate culture includes:
- A strong, collaborative work environment
- Training, training and more training
- Development programs created to empower our team
- Life-long friendships
- Our Kee Giving Sponsorship Program: Kee Safety will donate to community initiatives that employees support outside of work
Kee Safety provides some of the best benefits around:
- 401k plan with company match and profit sharing contributions
- A comprehensive benefits program with multiple plans to choose from
Job Summary This Customer Service role serves as the primary point-of-contact for all internal Business Unit order fulfillment. This position reports directly to the Operations Manager, and works with the Operations departments (Purchasing, Logistics, Warehouse) to ensure customers' needs and company goals are met. The Customer Service employee will have day-to-day responsibility for entering sales orders, responding to customer requests, and resolving customer issues in a timely manner. Job Responsibilities
- Receive purchase orders & accurately enter them into ERP system
- Verify purchase order prices against appropriate pricing schedule
- Utilize standard lead time sheet to date orders for shipment
- Send order acknowledgements to internal business unit customers
- Advise customers of inventory backorders or order delays
- Communicate customer requests for order expediting
- Process credit/debit paperwork to resolve pricing discrepancies
- Update sales orders to match customer's purchase order revisions
- Investigate & help resolve material shortages and freight damage claims
- Work with manager to address customer concerns & escalated issues
- Perform other tasks as requested by the Operations Manager or company directors
Requirements Education and Experience
- High school or equivalency; Associates degree in Business, Communications or equivalent, preferred
- Previous customer service, inside sales, or administrative/clerical experience preferred
- Ability to use MS-Office, MS-Outlook, and ERP business systems
Individual characteristics
- Excellent interpersonal and communication skills (written & verbal)
- Manage & prioritize daily tasks based on work demands
- Self-motivated, individual contributor and team player
- Maintain an organized and tidy workspace
- Able to learn & adapt in a growing environment
Special/Particular Requirements (safety, physical, etc) The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to sit for up to 8 hours
- May be required to lift up to 25 lbs. occasionally
EOE Salary Description $21.00/hr