Location: Grand Prairie,TX, USA
** Customer Service Representative**
**Job Category****:** Crawford **Requisition Number****:** CUSTO04256 Showing 1 location **Job Details**
**Description**
Crawford Services, Inc. is a leading Plumbing and HVAC company in North Texas, and home of the 5-Star Technician. We value honesty, respect, knowledgeability, client-focus, efficiency and are committed to providing a great place to work for our employees. Our vision is to become the first-place people turn to for home repairs, and we invite you to be part of that vision!
**Job Responsibilities:**
The Customer Service Representative receives and schedules demand service calls while performing various other customer service tasks.
* Receives incoming service calls (residential and commercial)
* Schedules inbound calls for maintenance agreement visits
* Schedules calls for customers in need of service
+ Mindful of call accuracy and tech efficiency including work order setup and standard debriefing policies.
+ Mindful of proper qualifications of each call
* Dispatches and Debriefs after hours calls and enters all billing and other information to close out those calls
* Enters all call information into Service Titan, including method of payment for the call
* Assists the DC with Tech debriefing and work order type information closed out correctly at the end of the day.
**Job Requirements:**
* Must possess the company core values
* Regular and punctual attendance. Ability to work overtime if needed.
* Excellent customer service principles and practices.
* Skill in operating personal computer and programs such as database and word processing software.
* Skill in operating a multi-line phone system.
* Skill in verbal and written communication.
* Ability to handle a variety of tasks.
* Ability to perform accurate data entry.
* Team player
* Ability to leave your baggage at the door
* Preferred two-year office experience working in a customer service role.
**In Return We Offer:**
* Competitive Pay
* Advancement Opportunities
* Great Health benefits and vacation days
* 401K plan
* Paid holidays
* And more!
Crawford Services is an Equal Opportunity Employer
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