Overview:
Looking to TRADE up to a better opportunity? Jordan Air & Plumbing has an exciting opportunity for a Customer Service Representative. This position pays $15-$18 per hour plus bonuses and incentives.
Why join THIS team?
- Medical, Prescription, Dental, Vision
- Disability & Term Life Insurance
- Matching 401k benefits
- On-going training & development, & growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
What you will do:
- Answering incoming calls and responding to customer inquiries promptly and professionally.
- Communicating effectively and empathetically to understand customers' needs and concerns.
- Providing accurate and helpful information to customers regarding products, services, policies, and procedures.
- Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.
- Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
- Following up with customers to ensure their issues have been resolved to their satisfaction.
- Maintaining a comprehensive understanding of the company's products, services, and offerings.
- Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.
- Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system.
- Striving to provide excellent customer service and ensure a positive experience for every customer interaction.
- Adhering to company policies, procedures, and compliance standards in all customer interactions.
- Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations
What you bring:
- 2 years of customer service experience
- Strong attention to details
- Conscientious, team player
- Honesty, integrity, quality craftsmanship and a good attitude
- May conduct a pre-employment background check and drug test, subject to applicable law