Location: Dallas,TX, USA
>> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1318Location:Dallas, TXDepartment:Customer Service Description **Title:** Customer Service Representative
**Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.**
We are actively seeking a **Customer Service Representative** to join our growing organization and help us Nurture What You Love!
At Compana Pet Brands, we believe the great work our employees do to Nurture What You Love can happen anywhere! As part of our employee-first culture, we support continued work flexibility and empower our employees to choose where and how they want to work. Its important to who we are as a company to create a supportive and collaborative environment where individuals can choose what works best for them and their families. We trust our employees to live our core values of Get it Done, Be Purposeful and Create Value whether they choose to come to our offices or work remotely.
**As our Customer Service Representative, youll make an impact by:**
* Processing orders from inception through shipment and invoicing. Handling correspondences and fulfilling customer needs to ensure satisfaction.
* Managing a high volume of customer contacts and communications through phone and email each day.
* Developing an advanced level of product knowledge to speak intelligently to customers and successfully address specific objections.
* Effectively capturing customers product expectations, experiences, satisfaction and likelihood of abandonment.
**What you need to succeed:**
* High school diploma.
* 3-5 years customer service experience.
* Intermediate knowledge of Microsoft Office programs, Google Docs and Adobe.
* Excellent organization and time management skills, effectively using level of independent judgement to prioritize tasks.
**What we have for you:**
* Medical, dental, vision and an employee assistance program to support your well-being
* 401k with company match
* Casual work environment with a focus on teamwork
* Paid parental leave
* Great work/life balance with PTO, paid holidays and more!
For over 150 years weve been nurturing the lives of pets and their families. Like you, we know pets are an important part of the family and just like family, they always come first. Our team of passionate pet lovers around the world are dedicated to delivering care and wellness solutions that improve the quality of life for pets of all shapes and sizes, through all stages of their lives.
**Disclaimer:**
This description is representative only and is not exhaustive of the tasks this position may be required to perform.
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