Customer Service Representative
: Job Details :
Customer Service Representative
SNI Companies
Location: Largo,FL, USA
Date:
2024-09-28T17:37:14Z
Job Description:
Job Details
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements and skills
The role is 100% onsite located in Largo, Florida
Working hours: 8am to 5pm
Experience as a Customer Support Specialist or similar CS role
Experience using help desk software and remote support tools
Understanding of how CRM systems work
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