The Stamford, CT office of a national beverage company is hiring a Customer Service Representative to join their team.
Responsibilities:
- Processing customer orders (changes, returns, and invoices), both EDI (or similar systems) and manual
- Provide timely and accurate information regarding customer order status and product knowledge requests
- Address customer complaints by determining root cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
- Enter and update order routing information in a variety of customer and transportation systems including customer portals
- Work closely with the credit department to resolve disputed credit items
- Provide timely feedback to the company regarding service failures or customer concerns
- Reconcile order/shipment activity
Required Qualifications:
- BS/BA degree (or equivalent work experience)
- Some experience in Customer Service or related field preferred, but not required
- Demonstrated analytical and problem-solving skills
- Works well under pressure and remains calm in difficult situations
- Ability to work independently, creatively, and efficiently with minimal direction in an unstructured environment
- Ability to multi-task, prioritize, and manage time effectively
- Strong planning and organization skills: ability to establish work plans, multi-task, and prioritize simultaneous projects
- Thorough and detail oriented
- Strong listening, verbal and written communication skills
- Advanced experience using Microsoft Windows, Excel and Word