Location: Fort Pierce,FL, USA
Welcome to Natalies. The Customer Service Representative is committed to delivering an unrivaled experience for our consumers and customers throughout their journey with Natalies. This position operates within the customer service team. At Natalies, we exceed the expectations of our consumers and customers with excellent customer service and support.
Key Responsibilities:
Qualifications:
The Natalies Way - Natalies is a lively and colorful team that expects the following:
Excellent customer service
Natalies goes to great lengths to provide excellent customer service internally and externally to customers and consumers alike. We provide prompts responses within 8-24 hours of inquiry and are a solution based organization that help to solve problems with mindful and tactful approaches.
Extreme Ownership
Natalies is a culture that takes ownership of the responsibilities given to each team member. With that responsibility comes the expectation that each team member will manage their role and projects effectively, professionally and seek areas of improvement where needed. We are here to help guide and assist each other as a team it is expected to provide solution oriented plans to progress a project forward.
Exceeding Expectations
Natalies is a culture that seeks to provide a world-class and memorable experience. Response times internally and externally are vital in showing the consumer, customer and/or team member their level of priority to our business. Provide timely, accurate and informative information is a requirement and coaching/ teaching team members to assist in learning from you is a necessity.
Mindful and Thorough Communication
Natalies is a culture that communicates in detail internally and externally to provide a source of knowledge that is of value and guidance. This applies also to communicating to your team to ensure to maintain a positive and productive work environment. We are here to work as a team to grow and learn communicating transparently helps the team thrive even through challenges.
Honor Your Word
Should you commit to a plan or process honor word and meet the deadline. Should the deadline need changing communicate in advance and work on plan to achieve the goal with manager.