Company Description Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description The Customer Service Representative (CSR) is responsible for providing high quality customer service to both internal and external customers and serves as a single point of contact for key customer representatives and outside sales team members. The successful CSR views their role as an extension of the sales team, by striving to understand the opportunities and goals each assigned customer is focused on achieving. Position location - This position is eligible for a hybrid schedule based in New London, NC. RESPONSIBLIITIES:
- Acts as the main point-of-contact for internal and external customer inquiries via phone, in-person and/or email with a focus of building strong relationships.
- Leverage technology and key reporting tools to monitor customer orders from entry to production and shipping.
- Maintain proactive communication with customer regarding unit requirements, prices, anticipated shipping date, and anticipated delays prior to ship dates, and any additional information required.
- Strive to develop and maintain an expert knowledge of Fiberon product, channel and sales strategy.
- Possess a continuous improvement mindset and constantly looks for improvement opportunities in work processes.
QualificationsBASIC QUALIFICATIONS:
- High school diploma or general equivalency diploma (GED).
- Beginner to intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Knowledge of Oracle (or similar) ERP/Order Management System.
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Ability to multitask, manage time, and prioritize.
PREFERRED QUALIFICATIONS:
- Post high school education.
- Knowledge of the Building Industry or Home Improvement Retail Experience.
Additional Information At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility/adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates' feeling of belonging at work. Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential. Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN. Equal Employment Opportunity FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at ...@fbin.com and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.