Customer Service Representative
: Job Details :

Customer Service Representative in West Chester, PA at Portescap **Location:**

**Experience:**

Not Specified Portescap is moving life forward in motion critical applications across the globe through innovation and customization and we strive to help our customer's applications excel. We offer one of the broadest miniature motor product lines in the industry, encompassing Brush DC, Brushless DC, Stepper Can Stack, Linear Actuator, and Disc Magnet technology. Building upon a tradition of manufacturing excellence and driven by a passion for innovation, we leverage over 70 years of experience in miniature motion solutions to put precise power in the smallest places. From medical to aerospace or automation to security & access, Portescap's miniature motion solutions are moving life forward worldwide in critical applications.

Altra is the foundation of everything we do and drives every aspect of our work, our strategy and our performance. We have extraordinary teams that are inspired by world-class tools and processes that drive continuous improvement, innovation for our customers and superior performance for our shareholders.

**Job Description**

The Customer Service Representative will work closely with sales, operations and existing customers to handle all order management activities. This will include order management, handling phone and email inquiries, coordinating price quoting, expediting deliveries and issuing RMAs (Return Material Authorizations). This role reports directly to the Customer Service Manager and will be partially remote and working out of West Chester, PA.

**Essential Duties and Responsibilities**

* Handle all order management activities included, but not limited to, price quote review, order entry with a high level of accuracy, backlog review, and regular communication with customers to keep them informed of order status.

* Receive incoming calls with the goal of immediate resolution or redirect calls to the appropriate associate to support service standards of 95%+ accessibility and first call resolution. Return all calls, where appropriate, with a high sense of urgency.

* Initiate quote cases in accordance with established procedures. Coordinate price quotes with Applications Engineers and Account Managers.

* Promptly respond to incoming sales leads in adherence to defined lead management standard work and responsiveness goals. This requires an ability to communicate professionally and intelligently with potential customers via phone and email.

* Issue RMAs (Return Material Authorizations). Review and validate customer requests for credits/debits, follow-up and obtain approvals, follow quality system procedures, and process paperwork in a timely fashion.

* Assist finance team in following up with customers for delinquent payments.

* Accomplish other job-related duties as assigned by manager.

**Job Requirements**

**Critical Competencies**

* Effectively communicate with various cross functional team members to problem solve and provide our customers with a high level of satisfaction. Partner with Operations team to expedite deliveries as required by customers.

* Strong organizational skills to maintain customer records in accordance with company policy to include orders, quotes, credits and other customer facing documents.

* Strong sense of urgency to promptly address customer issues or complaints with the assistance and/or input of other internal associates.

* 2+ years of experience in a customer service representative role

**Education and Experience Requirements**

* Bachelors degree from a four-year college or university; or equivalent combination of education and experience.

* Experience with Microsoft Office, especially Outlook and Excel

* Experience with Oracle and/or Salesforce is a plus

EEO Statement: The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an Altra Company. Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The EEO is the Law poster is available at: If you have a disability and need assistance accessing or using this website to apply for a position, you can request assistance by sending an email to ...@altramotion.com.

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