Full Job Description Seeking professional Customer Service Representatives for a full-time position in Glenside PA. This is a full-time opportunity with a typical shift of 8:30 am to 5:30 pm. The Call Center Representative will be a Customer Service Professional, handling both inbound and outbound calls in a high-volume call center. The applicant should have experience with escalated situations. Hourly rate will be based on experience. Specific training for scheduling procedures and product knowledge will be provided immediately upon being offered a full-time position. Job Description
- Manage inbound and outbound calls within the Customer Service Department providing our Customers with an excellent service experience.
- Schedule service calls with Technicians for appliance repair and follow-up services
- Provide timely and accurate information to Customer inquiries regarding scheduled service calls and open issues.
- Navigate proficiently between Phone System, Microsoft Office, Outlook, and Gerhards internal systems.
Job Duties
- Field and respond to Customer and Colleague inquiries via phone/email/chat; actively listening and managing expectations in a positive, professional and accurate manner.
- Collaborate with Management teams to stay updated on products, services, and policies.
- Record Customer information timely and accurately within our Customer Service database.
- Be proactive and engaging! Advocate for our Customers start to finish - offer support and solutions to in accordance with the company's policies.
- Other duties as requested.
Qualifications •1-3 years minimum in a call center environment or steady customer service experience •Strong customer service and communication skills, both written and verbal
- Reliable and punctual
- High level of professionalism
- Ability to work full time
- Excellent problem solving/deescalating skills
This Job Is Ideal for Someone Who Is
- Dependablemore reliable than spontaneous
- People-orientedenjoys interacting with people and working on group projects
- Achievement-orientedenjoys taking on challenges, even if they might fail
- Innovativeprefers working in unconventional ways or on tasks that require creativity
- High stress tolerancethrives in a high-pressure environment
Independent Retail offers a myriad of opportunities for people of all backgrounds When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience. Retail is the #1 private-sector employer in the country If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.