Customer Service Representative
: Job Details :

Are you looking for an exciting opportunity to join a dynamic team and have a direct impact on customer satisfaction? Look no further! Home Furniture is seeking a full-time Customer Service Representative to join our growing team at our office in Lafayette, LA. In this rep role, you will be providing exceptional service and resolving any inquiries or issues our customers they may have after the delivery of their merchandise. Home Furniture is a close-knit team that fosters collaboration and open communication. We provide our customer service reps with a competitive wage of $14 an hour, while also receiving, great benefits such as 401(k) matching, dental insurance, employee discount, health insurance, life insurance, paid time off, retirement plan, and vision insurance. THE GROWTH YOU HELP PROVIDE AS A CUSTOMER SERVICE REPRESENTATIVE As a Customer Service Representative, your main responsibility is to provide exceptional customer service by promptly addressing customer inquiries and resolving any issues that arise. This requires strong communication and problem-solving skills, as well as the ability to remain calm and professional under pressure. On a day-to-day basis, you can expect to handle a high volume of incoming calls, emails, and chats from customers. Additionally, you work closely with other team members to escalate complex issues and coordinate solutions. If you enjoy a fast-paced environment where no two days are the same, and you thrive on providing excellent customer service, this is the perfect position for you. Your expected schedule for this full-time position is 40 hours per week, Monday through Friday from 8:00 am to 5:30 pm. OUR IDEAL CUSTOMER SERVICE REPRESENTATIVE We're looking for an effective communicator that can meet the following qualifications:

• HS Diploma/GED
• Call Center experience preferred
• Customer Service experience preferred

HOME FURNITURE: WHAT DRIVES US Home Furniture is a premier furniture and bedding retailer with its roots firmly planted in the heart of Louisiana and southeast Texas. We have been driven by a passion to assist individuals in curating stunning, cozy, and inviting living spaces since 1945. Ranked among the Top 100 Furniture Retailers, we cultivate a nurturing and inclusive work environment, dedicated to fostering the growth and development of our exceptional employees. We offer competitive compensation and a comprehensive benefits package, valuing each team member's contributions. Our commitment to the community is unwavering, as we actively engage in outreach initiatives that make a positive impact. At Home Furniture, our core values of being prepared, passionate, and proud define who we are. We live by our mission statement, serving our customers, community, and one another every day to create a better tomorrow. Join us to experience the stability, career growth, and rewarding work environment that comes with being part of a respected company with a strong market presence. HOW TO JOIN US Don't hesitate - seize the opportunity and apply now for a rewarding customer service career! Use our initial 3-minute application to join our team today!