Customer Service Representative - Join Our Dynamic Team at Ideaboxpro! At Ideaboxpro, where innovation and creativity are at the heart of everything we do, we're looking for a dedicated and customer-focused Customer Service Representative to join our team in our Philadelphia, PA office. As a leading company in the industry, we are committed to providing cutting-edge solutions and fostering an environment where your ideas can flourish. At Ideaboxpro, you'll have the opportunity to work on exciting projects, collaborate with talented professionals, and grow both personally and professionally. Job Type: Full-time, On-site Salary: $20 to $24 per hour Job Description: As a Customer Service Representative at Ideaboxpro, you will be the face of our company, providing exceptional service to our clients and customers. Your responsibilities will include addressing customer inquiries, resolving issues, processing orders, and maintaining a positive relationship with our clients. You will work closely with other departments to ensure that our customers receive the highest quality service and support. Responsibilities:
- Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency
- Resolve customer issues and complaints promptly, ensuring customer satisfaction
- Process orders, returns, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of our products and services to provide accurate information to customers
- Collaborate with other departments to ensure seamless customer experiences
- Maintain customer records and update account information as needed
Qualities We're Looking For:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficiency in Microsoft Office Suite and CRM software
- A positive attitude and a passion for helping others
- Previous experience in customer service or a related field is a plus
Benefits:
- Competitive hourly wage
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and career growth
- A supportive and collaborative work environment
Note: This is an on-site position in our Philadelphia, PA office. If you're passionate about providing exceptional customer service and eager to be part of a forward-thinking team, Ideaboxpro is the perfect place for you. Apply today and take the next step in your career!