Job DetailsLevelEntryJob LocationStore 23 - Manchester, MDPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftAnyJob CategorySalesDescriptionJob Summary:The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being Fast, Fresh and Friendly . The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.Principal Duties and Responsibilities:
- Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
- Respond to all customer requests in a timely manner.
- Support and follow all safety and security initiatives.
- Ensure proper cash handling with the operations of the POS and cash bank procedures.
- Adhere to all store operations procedures, policies and guidelines.
- Properly execute up-selling initiatives and provide a value to the customer.
- Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
- Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
- Effectively communicate with store management and team members.
- Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
- Adhere to all Food Service Program procedures, standards and sanitation requirements.
#cashier#retailjobs#INDHDQualificationsMinimum Knowledge, Skills and Abilities:
- Must be at least 16 years old
- Strong focus on customer service and working with people
- Strong commitment to teamwork
- Strong communication skills, including the ability to professionally communicate verbally to customers
- Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
- Flexible and adaptable to change
- Ability to handle difficult situations professionally
- Ability to lift up to 50 lbs.
- Reliable transportation
- Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.
Working Conditions:
- Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or deaning products.
- Spends the majority of the shift standing with frequent bending and lifting.
- In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations