Location: Rochelle,IL, USA
About Us
Do you want to work for a stable, growing organization that reaches back more than 130 years?? Our steel tube and pipe products have helped build landmarks and buildings in North America; Come build your career at Zekelman Industries!
Job Description
Zekelman seeks a Customer Service Representative for our Electrical Department for our Wheatland Tube division located in Rochelle, IL. Reporting to the Customer Service Manager, this person works with the electrical agent network and handles all aspects of customer service from inquiry/quote to placement of order through shipment to customer.
NATURE AND SCOPE:
* Prepare and process orders for electrical conduit and fittings. Receive orders, check for accuracy and transmit orders to appropriate mill based on availability of product and geographic location.
* Work with Shipping and Traffic department personnel to meet customer shipping requirements.
* Work closely with agent warehouse personnel regarding paperwork and orders.
* Expedite orders and advise delivery time and product availability.
* Resolve problems that arise on orders and shipments.
* Work with Regional Manager and Sales Representatives as necessary in handling customer requirements for House accounts.
* Assist Customer Service Manager as required and provide back-up for other customer service representatives.
* Minimum travel may be required (