Location: Miami,FL, USA
Responsibilities:
- Provide exceptional customer support through phone, email, and chat channels, responding to customer inquiries in a timely and professional manner.
- Utilize a variety of communication skills to effectively communicate with customers, including active listening and clear verbal communication.
- Resolve customer complaints and concerns in a fair and efficient manner, ensuring customer satisfaction and loyalty.
- Accurately document customer interactions using computerized software and tools.
- Collaborate with other customer service representatives to share knowledge and best practices.
- Maintain a thorough understanding of our products and services, as well as our company's policies and procedures.
- Identify and escalate complex customer issues to senior representatives or management as needed.
- Meet or exceed customer service metrics, including customer satisfaction ratings and first call resolution rates.
Requirements:
- Proficiency in English and Spanish language is required.
- 4 years of experience in a call center or customer service environment.
- Excellent phone etiquette and customer service skills.
- Ability to maintain a professional demeanor and maintain customer confidentiality.