Customer Service Representative
: Job Details :

We are seeking a highly skilled and customer-focused individual to join our team as an Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:

• Provide accurate and timely information to members regarding their insurance policies and benefits.
• Assist members with new and existing policy inquiries, including quotes, binding, and policy changes.
• Identify and address member needs, providing solutions and recommendations to meet their insurance needs.
• Efficiently navigate multiple systems and programs to resolve member issues and provide accurate information.
• Maintain accurate records and documentation of member interactions and transactions.

Requirements:

• High School Diploma or equivalent required.
• 1 year of customer contact experience in a needs-based sales environment.
• 6 months of experience frequently communicating with customers by phone, email, and/or face-to-face.
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.

What We Offer:

USAA offers a competitive salary range of $46,135 - $47,135, as well as a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, and paid time off. We also offer career path planning and continuing education to support your professional growth and development.

At USAA, we value our employees and strive to create a work environment that is inclusive, supportive, and rewarding. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.