Customer Service Representative
: Job Details :

Req Id: 33180

Job Title: Customer Service Representative

City: West Lafayette

Job Description:

Job Summary

Fully competent and productive individual contributor serving as the first point of contact for students, parents, alumni, and campus partners contacting the University registrar with inquiries in-person, online, or phone. This role requires strong communication skills, empathy, and the ability to multitask and de-escalate in a fast-paced environment while consistently delivering high-quality service. Must have the ability to interpret policies and procedures across the entire Office of the Registrar, Enrollment Management, and advising partners to resolve all manner of inquiries and to discern when and with whom to escalate more complicated inquiries. Must act in accordance with all state, federal and university regulations. Aid in the ongoing training and onboarding of all student staff.

About Us:

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we've been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

What We're Looking For :

Education and Experience

* Qualified candidates will need:

* High School diploma or GED.

* Minimum of 3 years of experience in customer service or clerical role.

Skills needed:

* Excellent customer service, problem-solving, verbal, and written communication skills.

* Ability to handle frequent interruptions, balance multiple takes, and maintain confidentiality.

* Ability to navigate MS Office package with little to no assistance.

* Strong organizational skills and attention to detail.

Nice to have:

* Bachelor's degree preferred.

What We Would Like You to Know :

* All new hires will be expected to follow Protect Purdue

* Purdue University will not sponsor employment authorization for this position

* A background check will be required for employment in this position

* FLSA: Exempt (Not Eligible for Overtime)

* Retirement Eligibility: Defined Contribution Waiting Period

* Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 2

Pay Band S035

Job Code#20004178

Link to Purdue University's Compensation Guidelines:

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply

Apply now

Posting Start Date: 8/7/24