Customer Service Representative
: Job Details :

Customer Service RepresentativeJob No: 24942 Division/Organization: Dolphin Swim Academy Department: Customer Service Job Type: Local Student Jobs Remote Eligbility: Not Remote Location: 1500 Landmark Dr. Cottage Grove, WI 53527 (not on bus line) Salary/Wage Range or Lump Sum: $16.00 to $21.00 Job Categories: Athletics, Sports, and Recreation, Business Management, Finance, and Marketing, Customer Service, Department and Office Assistants, Summer Off-Campus OpportunitiesDepartment Overview:Dolphin Swim Academy is dedicated to providing a fun, safe, and nurturing environment that fosters each child's emotional, physical, and developmental growth through quality swim instruction.Anticipated Hours Per Week 20 Salary/Wage Range: Hourly $16.00 to $21.00 Number Of Positions 3 Position Summary/Job Duties:We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for students and their families, providing assistance with inquiries, registrations, and ensuring a smooth experience throughout their time with us.Responsibilities:

• Respond promptly to inquiries via phone, email, and in-person visits
• Assist customers with class registrations, scheduling, and payment processing
• Address customer concerns or complaints in a professional and empathetic manner
• Maintain accurate customer records and update information as needed
• Promote our swim school's programs and services to prospective customers
• Collaborate with instructors and other staff members to ensure a seamless experience for students
• Uphold safety protocols and guidelines to ensure a safe environment for swimmers and staff
• Collect feedback from customers to identify areas for improvement and enhance service quality

Qualifications:

• Previous customer service experience, preferably in a similar environment
• Excellent communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Ability to remain calm and composed under pressure
• Passion for swimming and/or experience in aquatics is a plus
• Flexibility to work evenings and weekends as needed

Application Instructions:Please apply on our website or send us an email with your resume and little bit about yourself. Contact: Org: Dolphin Swim AcademyWeb: Email: ...@dolphinswimacademy.comAdvertised: September 10, 2024 05:00 AM CST Central Standard Time Applications close: October 10, 2024 05:00 AM CST Central Standard Time