CUSTOMER SERVICE REPRESENTATIVE
: Job Details :

Craft Wholesalers Inc. is a small family-owned company that has continued to grow for over 40 years. We are dedicated to taking care of our customers and employees. We offer competitive benefits that include; health, dental, and vision, 401(K) with company match, paid holidays and vacations, and bi-weekly pay. We are currently looking for full-time, reliable, and hard-working employees with customer service experience. The primary responsibilities of a customer service representative are to provide outstanding customer service by answering incoming calls, to process orders in a timely and efficient manner, and to advise customers of product availability and pricing. They will also process returns, resolve problems, and handle inquiries regarding order status in a prompt and courteous manner within basic procedural guidelines. Must have superior telephone skills. Responsibilities include, but are not limited to:

• Primary customer contact through verbal and/or written methods.
• Handle faxed, emailed, and verbal inquiries and order entry with a high level of accuracy and efficiency.
• Expediently handle matters associated with complaints, adjustments, returns, and credit to customer's satisfaction.
• Keep current on the addition or change of products.
• Maintain strong and cordial relations with co-workers. Must be willing to work in a team environments and volunteer to help other team members with workloads, when necessary.

Requirements Requirements:

• Must be 18 years or older
• Have a minimum of two (2) years of customer service experience
• Basic computer and typing skills (a light typing test may be given at the interview)

Key Attributes:

• Highly dependable with a strong work ethic.
• Team-oriented and customer focused
• Strong organization skills and time-management skills

Salary Description $15/hour