Our employer is a leading garage door installation and repair company in Pikesville, Maryland, and is expanding rapidly. They are seeking a skilled and dedicated Customer Service Dispatcher (Remote - work from home) to join our team. This challenging and rewarding position offers significant potential for both financial and professional growth.
Main Responsibilities
- Customer Service: Deliver outstanding support to potential and existing customers.
- Service Coordination: Efficiently schedule and manage service appointments for our technicians.
- Communication: Respond promptly and professionally to customer inquiries via phone and email.
- Customer Assistance: Provide accurate and helpful information to address customer concerns.
- Organization: Assist with office management tasks and maintain efficient back-office operations.
Qualifications
- Communication Skills: Exceptional written and verbal communication abilities.
- Customer Focus: Demonstrated commitment to excellent customer service.
- Organizational Skills: Ability to multitask, prioritize, and handle various responsibilities effectively.
- Attention to Detail: Meticulousness in handling customer inquiries and coordinating service work.
- Team Player: Ability to collaborate with colleagues and thrive in a fast-paced environment.
Additional Information
- Job Types: Full-time (W2)
- Rotational shifts (8am-4pm or 9am-5pm or 10am-6pm)
- Occasional Weekend Shifts
- Pay: $17.00 - $18.00 / hr
- Generous Bonuses (TBD)
- Occasional Weekend Shifts (Saturday: 9am-3:30pm)