Location: Laredo,TX, USA
**Customer Service Representative**
* 11302C EastPoint Dr, Laredo, TX 78045, USA
* Full-time
* Legal Entity: Robert Bosch LLC
**Company Description**
Our strategic objective is to create connected solutions, improving the quality of life worldwide.
* **Make Your Mark:** Give your job a meaning, with solutions Invented for Life
* **Shape Tomorrows World:** The future offers many opportunities. Be the first to take advantage of them.
* **Find Your Place:** You know how you can work best. We offer the conditions you need.
* **Balance Your Life:** Make your job match your lifestyle. We provide you with individual support.
* **Walk The Talk:** Where you are our team spirit is with you.
* **Discover New Directions:** You way might change we will stay by your side.
* **Be Yourself:** Your diversity makes us special. Enrich us with your own unique personality.
* **Pay It Forward:** We love our business and our environment. Lets save them both for future generations.
Welcome to a place where your ideas lead to something big.
Welcome to Bosch.
**Job Description**
Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.
* Professional etiquette dealing both in face-to-face communication as well as via telephone and email
* Support launch of customer delivery creation at warehouse
* Communication with both internal and external customers
* Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur
* Daily customer order pick creation
* Entry level material planning
* Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites
* Office duties: filing, faxing, scanning
* Maintain and abide by records retention procedures per Central Directives
* Knowledge of what an escalation processes is and reasons
* Ability to problem solve utilizing the 5 Whys or 8D formats
* A team player that can effectively back up others as needed
* Other duties as assigned
**Qualifications**
* 3 - 5 years of experience in a warehouse environment required
* Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
* Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
* Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction
* Must be able to work with minimal or no supervision
Preferred Skills:
* Bilingual: English / Spanish
* Associates Degree in Business or related discipline preferred
**Additional Information**
By choice, we are committed to a diverse workforce EOE/Protected Veteran/Disabled.
Bosch is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
* FIRST Robotics (For Inspiration and Recognition of Science and Technology)
* AWIM (A World In Motion)
To be the first to hear about relevant news, events and job opportunities, sign up for the appropriate Bosch Insider Community (Talent Network) below.
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**Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.**
**Job Location**
Customer Service Representative
* 11302C EastPoint Dr, Laredo, TX 78045, USA
* Full-time