Customer Service Representative
: Job Details :

1. Handling customer inquiries: Responding to customer questions, concerns, and feedback through various communication channels such as phone, email, or live chat.2. Resolving customer issues: Addressing and resolving customer complaints, problems, or requests effectively and efficiently to ensure a positive customer experience.3. Providing product or service information: Assisting customers by providing accurate information about products, services, pricing, and promotions.4. Processing orders and returns: Helping customers with placing orders, tracking shipments, processing returns, and refunds.5. Maintaining customer records: Updating and maintaining customer information in databases to ensure accurate and up-to-date records.6. Upselling and cross-selling: Recommending additional products or services that may benefit the customer based on their needs and preferences.7. Handling escalations: Escalating complex or unresolved issues to higher levels of management for further assistance and resolution.