Salary : $35,360.00 Annually Location : Macon, GA Job Type: Full Time Job Number: 202400138 Department: Middle GA Regional Airport Opening Date: 09/20/2024 Summary The Customer Service Representative, under direct supervision, receives and ensures the proper resolution of customer complaints, service requests, and requests for information about Macon-Bibb County services and programs. This employee exercises sound judgment and exhibits courtesy and tact at all times when dealing with the public. Essential Duties and Responsibilities
- Receives customer service related inquiries and information requests from the public. Thereafter distributes formal requests to the appropriate county departments for a speedy resolution.
- Develops positive working relationships with Macon-Bibb County departments in order to facilitate complaint resolution in a timely and efficient manner.
- Attends community meetings (i.e. town hall and Mayor's Night) documenting complaints, compliments, recommendations, or suggestions. Thereafter generate work orders to resolve any issues or concerns voiced.
- Collaborates with community organizations to provide pertinent information to Macon-Bibb County residents to quickly address issues and concerns.
Education, Training and Experience The Customer Service Representative should possess a Bachelor's Degree in Public or Business Administration, Journalism, Communications, or a related field, and at least one (1) year experience working with local governments, public agencies, media outlets and/or customer service; or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to successfully perform the duties and responsibilities of the position. Knowledge, Skills, and Abilities
- Knowledge of the various services/programs offered by Macon-Bibb County and those services offered by each county department.
- Knowledge of customer service principles/practices/methods of disseminating information.
- Knowledge of various services and programs offered by Macon-Bibb County and each department.
- Ability to address customer service inquiries to residents of varying socio-economic backgrounds in a manner that is courteous, tactful, expedient, and effective.
- Knowledge of personal computers/word processing/database programs, including Microsoft Office Suite, Windows NT network, and the internet/e-mail services.
- Ability to compile and disseminate technical, sensitive, and/or routine information.
- Ability to communicate effectively both written and verbally.
- Ability to assimilate information from a variety of sources, analyze the information, and make appropriate recommendations.
- Ability to maintain effective working relationships with fellow employees and members of the general public.
NECESSARY SPECIAL REQUIREMENTS
- Possession of a valid Georgia Motor Vehicle Operator's License.
SUPERVISORY CONTROL AND RESPONSIBILITIES: None. TRAVEL: The Customer Service Representative may be required to travel on occasion. If you have any problems submitting your application, please contact the NeoGov Applicant Support Hotline Toll Free at 855-###-####, 9:00 a.m. to 8:00 p.m. (ET)AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER •Medical / Dental / Vision plans •Prescription coverage •Discounted Fitness centers •Employer-sponsored pension plan •Deferred Compensation Plan •Flexible Spending Account(s) •Employee Assistance Program •Annual/Sick Leave •Group Life Insurance