Customer Service Representative
: Job Details :

JOB DESCRIPTION:

Insight Global is hiring a Customer Service Professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in workload over the next 4+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer task's and to-do's in the dashboard. This role will spend 80% of its time on the phone making inbound and outbound calls and requesting information and providing updates to customers. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a formal training course and will be followed by training in person. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses.

REQUIRED SKILLS AND EXPERIENCE:

• Recent college graduate (associates or bachelors) in any field preference towards graduates coming from Finance, Business or HR degrees in the past, but open to any Interested in starting their career in mortgage, loan or financial industry
• Comfortable working in a call center environment
• Excellent communication skills and Outgoing Personality
• Ability to work M-F (8:30-5) Onsite in St. Louis, MO