Upgrade your career with a World Leader! Customer Service is the start of your journey!
Short Version
We're looking for a driven Customer Service Representative to join our clients' support team. You'll work in a state-of-the-art facility assisting customers with a wide variety of technical issues. Never a dull day!
Long Version
ESSENTIAL FUNCTIONS FOR CUSTOMER SERVICE REPRESENTATIVE:
- Determination of customer need
- Definition of specific part(s) requirements/number
- Check/confirmation of part(s) availability/delivery
- Part(s) quoting/pricing
- Order confirmation, order entry, data input
- Order follow-up/delivery validation/invoicing
- Return/warranty claim processing
- High degree of customer sensitivity
- Interact with other departments including Finance, Purchasing, Inventory Control, Traffic & Warehousing, Sales, Hotline and Service to ensure customer expectations are achieved 100% of the time.
- Gather technical information to help customer define specific part/number requirements.
- Use of technical parts manuals
SKILLS/KNOWLEDGE
- Excellent phone conversation and caller management skills.
- Well-developed technical writing skills.
- Well-developed technical communication skills.
- Courteous, helpful, and professional demeanor.
- Manages many tasks simultaneously and is well organized.
- Effective at receiving/giving critical information
- Ability to follow call structure