Graham-Simon Plumbing Company, LLC (GSP) of Clarksburg, WV is looking to hire a full-time Customer Service Representative. Are you a customer service professional who loves working with people? Do you want to work in an essential industry for an established, but growing company with a great reputation? If so, please read on! This Customer Service Representative position earns a competitive wage of $14.00 - $19.00/hour, depending on experience. With optional evening and weekend work, there are always opportunities to make even more! We are also happy to offer generous benefits, including a 401(k) plan and profit-sharing. If this sounds like the right opportunity for you, apply today! ABOUT GRAHAM-SIMON PLUMBING COMPANY, LLC (GSP) Founded in historic Clarksburg, WV over 35 years ago, we are a family-owned plumbing business that strives to provide quality service at an affordable price to homes and businesses throughout West Virginia. We work hard to ensure our customers are happy with our work. We have an A+ rating with the BBB and our happy customers have been kind enough to share their great reviews of our work. We have a people-first approach, meaning we prioritize our customers and employees. We want to grow in our industry and create a great environment for team members to grow their careers.A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE As a Customer Service Representative, you are the voice of our company! You provide superb customer service to our clients. Your positive, friendly disposition comes through in all your interactions by phone and in person--and is one of the reasons that our customers enjoy doing business with us. You answer their questions and resolve issues for them or escalate to a manager as appropriate. For service inquires, you create jobs in the dispatching software. With pride, you help keep the office clean and organized. You enjoy interacting with people and thrive in our friendly, fast-paced environment. You get great satisfaction out of ensuring that our clients are happy, all parties are well-informed, and everything runs smoothly! QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE
- Computer skills, including Microsoft Office and Google suite
- Typing and data entry skills
- Exceptional customer service skills
Any experience in plumbing or the other home services trades would be a plus but is not required. Do you have excellent communication and interpersonal skills? Can you solve issues for all kinds of clients with professionalism and patience? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, then you might just be perfect for this Customer Service Representative position! READY TO JOIN OUR OFFICE TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job at our plumbing office, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 26301