Day to Day
- Process moderate to high levels of consumer inquiries via telephone, chat and e-mail correspondence - 40-80 phone calls per day
- Provide accurate information regarding product features, specifications and recommended uses of Columbia Sportswear and Sorel apparel and footwear.
- Provide information on where to purchase garments using internal product locating applications in addition to various consumer inquiries.
- Display a positive attitude toward the Consumer Services Team by maintaining professionalism, respect, courtesy, and support to others.
- Positive and maintain open lines of communication with all Columbia Sportswear management, staff, and other departments in order to contribute to the smooth flow of information and efficient operation of the organization.
Required Skills and Experience
- A high school education or equivalent
- A minimum of 3-5 years call center experience required.
- Ability to manage and maintain multiple platforms simultaneously.
- Demonstrate excellent written communication skills and type 25 WPM or greater.
- Knowledgeable in effective telephone customer service techniques and strategies.
- Able to read, write, and speak English with strong verbal and written skills.
- Must be able to maintain a calm demeanor while dealing with difficult or unhappy customers.
- Open to all shifts 8am-11pm (Monday-Sunday)
Plusses
- Experience in the apparel industry, specifically outdoor trail running is preferred
- Onsite experience in most recent role