Job Summary
You will play a key role in supporting our customers and is vital to the overall success of the company. As the first point of contact for customer inquiries, this position ensures customer satisfaction through professional and timely communication. Working closely with Sales Account Representatives and internal departments, the Customer Service Associate helps process orders, troubleshoot issues, and provide valuable support to ensure smooth operations.
Job Description
- Input customer orders, credits, and invoicing information with accuracy and efficiency.
- Assist customers with product inquiries, order concerns, and resolve any issues professionally.
- Communicate with vendors to request samples for customers when necessary.
- Handle administrative tasks such as managing daily faxes, mail, sample requests, and special orders.
- Collaborate with internal departments to share customer feedback and ensure a seamless customer experience.
- Attend training sessions and customer service meetings, and contribute as a proactive member of the Customer Service team.
- Solve customer problems using standardized processes and address a variety of issues related to customer orders.
- Perform any additional responsibilities as assigned to meet company objectives.
Skills Required
- Strong customer-centric attitude and professional demeanor.
- Proficiency in MS Office suite (Outlook, Word, Excel), with the ability to work in a SharePoint environment.
- Excellent communication and problem-solving skills.
- Ability to work effectively both independently and as part of a team.
Education/Training/Certifications
- High School Diploma/GED or Equivalent
- 6-12 months of customer service or call center experience, preferably in the foodservice industry.
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
JOB-10042797