Customer Service Representative
: Job Details :

We're excited to offer a Temp-to-Hire opportunity for a skilled Customer Service Representative. This is your chance to grow within a family-oriented company that values a fun and dynamic work environment while maintaining a strong work ethic. From day one, enjoy incredible perks as part of a supportive team. If you're ready to make an impact and advance your career, apply today — we're hiring immediately!

LOCATION: Roseville, CA

SALARY: $23 - $25/Hr. (DOE)

SCHEDULE: Mon – Thurs.: 7 am – 3:30 pm & Fri: 7 am – 2:00 pm

INDUSTRY: Manufacturing

THE ROLE

The role supports all international customers.

PRIMARY RESPONSIBILITIES

• Respond to customer inquiries regarding pricing, order status, and product availability
• Handle customer returns or exchanges and facilitate the processing of warranty claims and repairs
• Enters orders and quotes received by telephone, email, fax, and web using QAD and provide pricing
• Review orders for pricing, part numbers, and descriptions per stand catalog list
• Contacts customers to confirm purchase orders or credit card discrepancies, ship dates, price quotes, and related questions

SKILLS AND MUST-HAVES

• 3 years plus of customer service sales support role or a similar type of environment
• Experience in preparing export orders and documentation
• Knowledge understanding export regulations and letters of credit
• Understanding supporting a sales environment, and experience understanding how to use a (CRM) Customer Relationship Management system
• Strong organizational skills and excellent verbal and written skills
• Intermediate levels of MS Office: Word, Excel, Outlook
• MRP or ERP experience in a manufacturing environment
• Must pass a drug and background check

Diversity, Equity, and Inclusion Statement

Resource Staffing Group is proud to be an equal opportunity employer. We strive to reach diverse talent that represents the communities we serve and are committed to promoting inclusive work environments free from discrimination, harassment, and intolerance. Come join a team where individuality is valued and supported. All qualified applicants are strongly encouraged to apply.