CUSTOMER SERVICE REPRESENTATIVE
: Job Details :

Trillium Staffing is now seeking a Dynamic Customer Service Representative in Howell! Are you a proactive problem-solver with a knack for keeping things running smoothly? We're looking for a detail-oriented Customer Service Representative to join our team! This exciting role is essential for ensuring that our production and service meet top-notch customer service standards. If you thrive in a fast-paced environment and have a keen eye for detail, this salaried, non-exempt position might be perfect for you. Key Responsibilities: -Foster a Positive Work Culture: Contribute to a collaborative and engaging workplace atmosphere. -Stay Compliance-Savvy: Operate ethically and in line with laws, regulations, and financial reporting standards. -Solve Problems and Improve: Utilize effective techniques for resolving issues and driving continuous improvement. -Adhere to Policies: Ensure compliance with company policies and maintain a safe, cost-efficient environment. -Daily Screen Checks: Monitor Ford, Chrysler, and GM screens at scheduled intervals (8:30 AM, 10:30 AM, 12:30 PM, 2:30 PM, and 4:30 PM). -Customer Service Backup: Provide essential support to the customer service department as needed. -Handle Disputes: Manage disputes on a daily, weekly, and monthly basis. -Order Management: Enter and update GPIRS orders, manually process spot buys, and adjust customer releases based on communication. -RMA Adjustments: Coordinate with the quality department to ensure accurate RMA cum adjustments and address discrepancies promptly. -Communication: Notify customers of any missed shipments and provide timely updates on status. -Expedite and Update: Set up outgoing expedites, manage DNS (Do Not Ship) lists, and update the SAP system with current information. -Meeting Participation: Attend weekly service meetings, daily MP&L meetings, and handle quality alerts. This is 1st shift with a $24.00 per hour pay rate. Join us and be a key player in delivering exceptional service and maintaining our high standards. Apply today if you're ready to make a significant impact in a dynamic environment! Skills & Qualifications: -Education & Experience: Equivalent combination of education and relevant experience. -Training: Safety Awareness, ISO 14001, TS16949, and DNS Process Training. -Technical Proficiency: Microsoft Office (Word, Excel, PowerPoint), AS400 production, and SAP experience. -Communication Skills: Strong ability to interact with customers via phone and email effectively.Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.