Job DescriptionJob DescriptionBenefits:
- Employee discounts
- Flexible schedule
- Training & development
Benefits/Perks
- Competitive Compensation
- Flexible Schedule
- Career Growth Opportunities
Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to complete tax return and answer their questions and or concerns. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customers call, collect relevant information, and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Complete interview with tax clients
- Attend trainings to maintain up-to-date skills and tax knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively