Customer Service Representative
: Job Details :

Job DescriptionJob Description

Essential Duties and Responsibilities:

• Spare Parts: (SV.PM.002)

• - - - Arrange for disposal of material.

• After Sales Process (SV.PM.004)

• Customer Repair Process (SV.PM.003)

Supervisory Responsibilities:

• None

Process Owner Responsibilities:

• None

Education and Experience:

• Associates degree preferred.
• At least 5 years of CNC experience preferred.
• At least 5 years of customer services, customer relations preferred.
• At least 5 years of aftermarket and service activities preferred.

Job Knowledge, Skills, and Abilities:

• Hard Skills

• Soft Skills

Training Requirements:

• General Safety
• ISO
• HUS network and processes
• Heller products

Physical Demands:

• Some physical exertion required.
• Regularly required to sit, stand, walk, and occasionally bend and move about the facility.

Personal Protective Equipment:

• Safety glasses may be required while performing specific tasks.
• Hearing protection may be required while performing specific tasks.

Work Environment:

• Works in both office and plant environment.
• May be required to visit customer site.
• Occasional travel to other Heller facilities.

**Will be required to perform other duties as requested, directed, or assigned.

**

You should be proficient in:

• Customer Service