Location: Garden City,NY, USA
Our well established client is growing and looking to add 2 positions to staff. We are seeking to hire customer service representatives on a temp to hire basis. These positions will be in a call center. The hours are first shift, Monday – Friday from 9am – 5pm. The position will require you to be in the office during the training period which is typically 8 weeks. After training you will be transitioned into the department. Once you go onto a permanent status you will be allowed to work from home 2 to 3 days per week. This organization is going to go through another growth spurt and they promote from within!
In this position you will be responsible for receiving, evaluating and resolving all incoming calls regarding DBL (disability) and PFL (paid family leave) in a professional manner while delivering the best Customer Service possible. Rest assured, if you don't have an insurance background, there will be training.
Responsibilities:
· Provide superior customer service at all times.
· Uses tactful questioning and listening skills that support effective telephone communication.
· Determines caller's needs and acts upon them appropriately.
· Investigates and proposes solutions to the caller. Follows through on all promises made to the caller.
· Answers each call with a positive approach and speaks with a smile in your tone.
· Effectively controls all phone calls and aims for a one call resolution.
· Uses an effective, professional approach when handling call transfers, taking messages, call back, holds, and interruptions.
· Communicates status of claims (DBL and PFL).
· Document calls.
· Refers calls to Supervisor when required.
· Processes emails as required.
· Documents calls in the Solution Center Call Log.
Education/Experience:
· Bachelor's Degree in Business Administration or related field and/or relevant work experience in the Insurance Industry.
· Excellent Customer Service Skills.
· Strong Problem Solving Skills.
· Strong Verbal and Written Communication Skills.
· Ability to empathize with caller.
Equal Employment Opportunity and Affirmative Action
Our client provides equal employment opportunity without regard to race, color, age, religion, gender, sexual orientation, national origin, disability, veteran status or other protected characteristics. Further, it is the policy of the client to undertake affirmative action in compliance with all federal, state, and local requirements.
If you are interested in this customer service position, and are qualified in customer service, please apply! Thank you!
Company DescriptionLV Staffing Associates, Inc. is a full service staffing agency providing outsourced full cycle recruiting, contingency placements as well as temporary services. We take pride in the placements that we make and appreciate the relationships that we build with both of our candidates and clients!Company DescriptionLV Staffing Associates, Inc. is a full service staffing agency providing outsourced full cycle recruiting, contingency placements as well as temporary services. We take pride in the placements that we make and appreciate the relationships that we build with both of our candidates and clients!