Job DescriptionJob Description
As a Customer Service Representative (CSR), you will be the first point of contact for customers. Your role will involve providing exceptional support and assistance, resolving inquiries, and ensuring a positive customer experience while acting as a liaison for the trade companies we serve and their customers. You will handle a variety of tasks including answering phone calls, responding to emails, and managing customer issues with professionalism and efficiency.
Responsibilities
- Manage incoming calls and chats
- Identify and assess customer's needs and schedule them for appointments
- Build rapport and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Follow communication procedures, guidelines, and policies
- Ensure you have a quiet work-from-home environment
Skills
- Strong communication skills via phone, emails, and chats
- Customer-oriented and able to adapt/respond to different types of customers
- Ability to multi-task, prioritize, and manage time effectively
- Must be able to read and follow a script
*High School Diploma Required