Customer Service Representative
: Job Details :

Akkodis is seeking for a Customer Service Representative position with a client located in El Paso, Texas (Onsite). Ideally looking for applicants with a soild background in the financial services industry.

Pay Range: $21-23/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.

Title: Customer Service Representative

Location: El Paso, Texas (Onsite)

Duration: 6 months

There will be 2-3 weeks on onsite training

Note : 100% Onsite Work Schedule: Monday through Friday Hours: Will fall between 8.00 AM - 5.00 PM

Job Description:

The Retirement Services Operational Support Team is a department within Tier 2 of Client Services & Support (CS&S). Retirement Services OST provides expertise on complex product and service questions about retail IRAs (i.e. Traditional, Roth, Inherited IRA, Educational Savings Account) and small business retirement plans (SEP, SIMPLE, QRP/ QKEPA, i401k). We also process several retirement account transactions such as distributions, Roth conversions, and changes to tax withholding elections. We inspire client loyalty by providing specialized guidance and solutions to fulfill client needs and we place heavy emphasis on employee development and collaboration.

What You Have:

• Strong technical skills, including knowledge of Windows (XP), internet searching, database systems (Excel), email (Outlook), and Microsoft Teams
• De-escalation
• Excellent customer service skills
• Hi-volume call center experience in Financial Industry
• Passion for service with strong client-focus and the desire to help people
• Strong communication and relating skills with the ability to navigate and explain complex subjects such as IRS rules and regulations to client
• Ability to work a flexible shift in response to business demand
• Positive attitude, enthusiasm, professionalism, adaptable mindset, and strong work ethic with high level of integrity and ethics
• Well-developed organizational, time management, prioritization, and analytical skills
• The ability and desire to work cooperatively with team members
• Ability to set challenging goals and focus on achieving or exceeding them
• Proven leadership skills and experience
• Demonstrated desire to lead as well as challenge yourself to learn and grow in Retirement Services

If you are interested in this Customer Service Representative in El Paso, Texas then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Navneet Kumar at ...@akkodisgroup.com or Call at 610-###-####.

Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

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