Location: all cities,TX, USA
Perm: 37,000
Remote but must live in FL or TX
Must Have Qualifications:
Minimum of a High School Diploma
Remote but Must be located in FL or TX (LSAs CANNOT sit in San Antonio, TX or Austin, TX
Minimum of 1 year in Customer Service or Call Center related role
Experience making in bound or outbound calls
Excellent Telephone Prescence and communication skills
Ability to explain why this position is exciting to them and why they'd be successful
Ability to begin work on 10/21/2024
Okay with no PTO in the first 30 Days
Comfortable working flexible shift: They could work Sunday 12PM-7PM EST, Monday – Wednesday 9AM-6:30PM EST, off Thursday, and on Friday 12PM-9PM EST. It varies
Day to Day:
A client of Insight Global's is seeking a Learner Services Advisor that provides assistance to students in their development and ongoing achievement of education goals, providing students with academic planning services based on program requirements and support services, and promoting student success and retention through effective communication, service, and support. The LSA will contacts students on a regular basis to build and maintain rapport and serves as the student's advisor and first point of contact to ensure questions are answered and concerns are resolved. Assist students with questions related to course navigation, academic policies, course expectations, technical assistance, and other student support services. Provide guidance to at-risk students to ensure student success. Provide on-going student retention efforts. Participate in process improvement initiatives. Call students to procure proper forms and paperwork as needed. They will be making anywhere from 80-100 outbound calls a day.