Job Title: Remote Customer Service Representative for Amplified Digital Agency
Location: Remote
Pay: $35 per hour
Schedule: Flexible
Training: Paid training provided
Equipment: Necessary equipment provided
About Us:
Amplified Digital Agency is a dynamic full-service digital marketing agency dedicated to helping businesses expand their online presence. We provide custom digital solutions for a wide range of industries. We are seeking a Remote Customer Service Representative to provide exceptional support to our clients, helping them navigate our services and resolve any issues they may encounter.
Key Responsibilities:
- Client Support: Respond to customer inquiries via phone, email, and chat regarding services, project statuses, billing, and technical issues.
- Problem Solving: Troubleshoot customer concerns and escalate more complex issues to the appropriate internal teams for resolution.
- Customer Onboarding: Assist new clients in understanding our digital marketing services, processes, and tools, ensuring they are well-supported from the start.
- Maintain Customer Records: Accurately document customer interactions, inquiries, and resolutions in the CRM system, ensuring up-to-date client information.
- Feedback Collection: Gather and report client feedback, working closely with internal teams to continuously improve service offerings and customer satisfaction.
- Upselling & Cross-Selling: Identify opportunities to inform clients of additional services or upgrades that would benefit their business goals.
- Follow-Up: Ensure timely follow-up on client issues or requests to maintain high levels of client satisfaction.
- Collaboration: Work with the sales, marketing, and technical teams to ensure clients are receiving comprehensive support and solutions.
Requirements:
- Strong communication skills (written and verbal) with a professional and friendly demeanor
- Previous experience in customer service, client support, or a related role
- Proficient in using CRM software and customer support tools
- Strong organizational skills with attention to detail
- Ability to handle multiple tasks and prioritize effectively
- Self-motivated and able to work independently in a remote setting
- Knowledge of digital marketing services (SEO, PPC, social media, etc.) is a plus but not required
Perks:
- Flexible work schedule to suit your lifestyle
- Paid training to ensure you are well-prepared for the role
- All necessary equipment (laptop, headset, etc.) will be provided
- Opportunity to grow with a forward-thinking, innovative digital agency
If you are passionate about delivering top-notch customer service and enjoy helping clients succeed, we would love to hear from you!
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Job Title: Remote Customer Service Representative for Amplified Digital Agency
Location: Remote
Pay: $35 per hour
Schedule: Flexible
Training: Paid training provided
Equipment: Necessary equipment provided
About Us:
Amplified Digital Agency is a dynamic full-service digital marketing agency dedicated to helping businesses expand their online presence. We provide custom digital solutions for a wide range of industries. We are seeking a Remote Customer Service Representative to provide exceptional support to our clients, helping them navigate our services and resolve any issues they may encounter.
Key Responsibilities:
- Client Support: Respond to customer inquiries via phone, email, and chat regarding services, project statuses, billing, and technical issues.
- Problem Solving: Troubleshoot customer concerns and escalate more complex issues to the appropriate internal teams for resolution.
- Customer Onboarding: Assist new clients in understanding our digital marketing services, processes, and tools, ensuring they are well-supported from the start.
- Maintain Customer Records: Accurately document customer interactions, inquiries, and resolutions in the CRM system, ensuring up-to-date client information.
- Feedback Collection: Gather and report client feedback, working closely with internal teams to continuously improve service offerings and customer satisfaction.
- Upselling & Cross-Selling: Identify opportunities to inform clients of additional services or upgrades that would benefit their business goals.
- Follow-Up: Ensure timely follow-up on client issues or requests to maintain high levels of client satisfaction.
- Collaboration: Work with the sales, marketing, and technical teams to ensure clients are receiving comprehensive support and solutions.
Requirements:
- Strong communication skills (written and verbal) with a professional and friendly demeanor
- Previous experience in customer service, client support, or a related role
- Proficient in using CRM software and customer support tools
- Strong organizational skills with attention to detail
- Ability to handle multiple tasks and prioritize effectively
- Self-motivated and able to work independently in a remote setting
- Knowledge of digital marketing services (SEO, PPC, social media, etc.) is a plus but not required
Perks:
- Flexible work schedule to suit your lifestyle
- Paid training to ensure you are well-prepared for the role
- All necessary equipment (laptop, headset, etc.) will be provided
- Opportunity to grow with a forward-thinking, innovative digital agency
If you are passionate about delivering top-notch customer service and enjoy helping clients succeed, we would love to hear from you!
Compensation details: 25-35 Hourly Wage
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