CUSTOMER SERVICE REPRESENTATIVE
: Job Details :

Pinarello US is seeking a full-time Customer Service Representative to help alongside our sales team with customer assistance and communications. This position will interface daily with dealers, consumers, and coworkers in the USA as an integral function of our business operations. The candidateneeds to be detail-oriented, timely, motivated, knowledgeable about bikes, and customer-centric.

RESPONSIBILITIES:

Manage all inbound inquiries from customers and consumers through Pinarellos various systems:

• Zendesk ticketing and communications
• Direct phone line
• Pinarello website product registration
• B2B and Accounts receivable system
• Occasionally social media

Liaise between inside sales team, warehouse and warranty team for items to be passed and handled by these departments

Provide knowledgeable and insightful answers to highlight what makes the brand unique to encourage product sales

Periodically travel to attend events and represent the brand. This may include driving company vans with materials to such events

Periodically help in the warehouse with unloading and shipping of inbound containers of Pinarello product

SKILLS:

• Strong communication and interpersonal skills
• General knowledge of bicycles, parts and service
• Time management skills and ability to prioritize

JOB REQUIREMENTS:

• High School Diploma (Undergraduate Degree preferred)
• Valid drivers license with clean driving record
• Proficient in Microsoft office
• Ability to lift 50 pounds

Compensation: Base pay range is $38K - $46K

The position will be in person, based in the Charlotte, North Carolina. The position will report into the Head of Sales and Marketing.

Pinarello US offers comprehensive health benefits, 401K matching and flexible time off. Full time employees who have been at the company for longer than 3 months are eligible for a Pinarello bike loan for the duration of their employment.